Information Technology

The IT Department is formalized at the Bank of Namibia to add business value in the area of Information & Communication Technology innovation to aid in realizing the Bank’s primary objectives. This is represented in the department’s Mission:

To enhance business value by ensuring innovative, efficient and effective technology solutions to enable the Bank to make informed decisions and support its stakeholders in achieving economic growth and development.

Business Systems Division

The Business Systems division is tasked with aligning Information Technology solutions to business operations, processes and statutory functions and requirements. The key responsibilities of the division include, but are not limited to:

• Systems to Business Alignment
• Business Process Automation
• Enterprise Resource Planning
• Systems/Software Development
• Database Administration
• Bus. Intelligence / Advanced Analytics

IT Infrastructure Division

Technical Infrastructure support and maintenance of the IT landscape is managed in the IT Infrastructure division. The key responsibilities of the division include:

• Infrastructure Availability
• NPS/NISS Technical Support
• Network Administration
• Systems & Capacity Planning
• Disaster Recover & Continuity
• Communications & Mobility
• Technical Support
• IT Asset Accountability

IT Compliance Section

General IT Controls, Risks, the Governance of IT and adherence to policy, regulation and compliance to international standards is managed in the IT Compliance section. The key responsibilities of the section include:

• IT Governance & Continuous Improvement
• IT Risk Management & Audit Adherence
• Quality Assurance
• Service Delivery & SLA Compliance
• Legal Compliance (Laws)
• IT Security, Control & Privacy Management
• Compliance to Regional/SADC Technology Initiatives

Management Structure

Departmental Structure of the Bank

General Enquiries may be directed to our IT Service Desk at:

Tel: +264 61 283 5240